Returns & Refunds

At Aurelex, we want you to love your purchase. If something is not right, contact us and we will do our best to help.

Return Requests

Please contact us within 14 days of receiving your order to request a return. Items must be unused, unworn, and in their original condition and packaging. Please contact us before sending anything back so we can provide return instructions.

Non-Returnable Items

For hygiene and safety reasons, certain beauty, hair, and personal-care products may not be eligible for return once opened or used, except where required by law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos. We will review the request and help arrange an appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider.

Shipping Costs

Original shipping fees are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise. Return shipping instructions will be provided when a return is approved.

How to Contact Us

To request a return or ask about a refund, use the Contact page on our website. Include your order number and a brief explanation of the issue.

Policy Updates

This policy may be updated as needed, subject to applicable law. Any rights provided by law remain unaffected.